Privacy Policy

This privacy policy outlines how Casinova collects, uses, stores, and protects your personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy and ensuring transparency about our data practices. This policy applies to all users who interact with our services, and we encourage you to read it carefully to understand how your information is managed.

Information Collection and Usage

Casinova collects various types of information to provide you with a secure and personalised gaming experience. Personal information is collected when you register an account, make deposits or withdrawals, participate in promotional activities, or contact our support team. This includes your name, email address, date of birth, postal address, telephone number, payment details, and transaction history. We also collect technical information automatically through cookies and similar technologies, including your IP address, browser type, device information, operating system, and gameplay patterns. This data helps us improve our services, prevent fraud, ensure safe gaming practices, and comply with legal obligations. All information collected is used solely for legitimate purposes related to operating our platform and maintaining regulatory compliance.

Data Protection and Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Casinova employs industry-standard encryption protocols, including SSL technology, to secure data transmission between your device and our servers. Our systems are protected by advanced firewalls and intrusion detection mechanisms that monitor for suspicious activity. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff members undergo regular training on data protection and privacy obligations. We conduct routine security audits and vulnerability assessments to identify and address potential risks. Payment information is processed through certified payment service providers who maintain PCI DSS compliance standards. Despite our best efforts, no system can guarantee absolute security, and we encourage users to maintain strong passwords and protect their login credentials.

Third-Party Sharing and Disclosure

Casinova privacy policy governs how we share information with third parties. We do not sell your personal information to external organisations for marketing purposes. However, we may share data with trusted service providers who assist us in operating our platform, processing payments, verifying identities, preventing fraud, and providing customer support. These partners are contractually obligated to handle your information securely and use it only for specified purposes. We may disclose information to regulatory authorities, law enforcement agencies, or legal entities when required by applicable laws, court orders, or government regulations. In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections. We also share aggregated, anonymised data that cannot identify individual users for analytical and research purposes. The table below summarises the categories of third parties with whom we may share information:

Your Privacy Rights and Choices

As a user of Casinova, you have several rights regarding your personal information under Australian privacy legislation. You have the right to access the personal data we hold about you and request corrections if any information is inaccurate or incomplete. You may request deletion of your account and associated data, subject to our legal retention obligations and regulatory requirements. You can object to certain data processing activities or request restriction of how we use your information in specific circumstances. You have the right to withdraw consent for marketing communications at any time by adjusting your account preferences or using the unsubscribe option in our emails. You may also request data portability, allowing you to receive your information in a structured, commonly used format for transfer to another service provider. To exercise these rights, contact our privacy officer through the designated channels provided on our platform. We will respond to your requests within the timeframes required by applicable legislation. If you have concerns about how we handle your information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

Data Retention and Policy Updates

Casinova retains personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and comply with legal, regulatory, and accounting requirements. Account information and transaction records are typically retained for a minimum period as specified by gambling regulations and financial legislation. After the retention period expires, we securely delete or anonymise your information unless continued storage is required for legitimate business purposes or legal proceedings. Safe gaming records, including self-exclusion details and responsible gambling indicators, may be retained for extended periods to protect vulnerable users and maintain our duty of care obligations. We regularly review our data retention practices to ensure compliance with current regulations and best practices. This privacy policy may be updated periodically to reflect changes in our operations, legal requirements, or industry standards. When significant changes occur, we will notify users through prominent notices on our platform or via email. The effective date of the current policy is displayed at the beginning of this document, and we encourage you to review it regularly to stay informed about how we protect your information.